Operations & Customer Service (Sea Export)

The Role

• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. • Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. • Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients. • Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures.

Requirements

• Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry. • Strong understanding of international trade practices and carrier rate structures • Familiarity with industry regulations, customs requirements, and shipping documents is advantageous. • Proficiency in Microsoft Office Suite and familiarity with tracking systems and documentation software.

About the company
Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors. Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.