Operations Manager – E-commerce & Software Division (International Business)

Job Summary

We are looking for an experienced E-commerce & Software Operations Manager to lead and manage our Bengaluru operations. This role requires someone with strong experience in software project management, e-commerce operations, and international business coordination.

As the Operations Manager, you will oversee day-to-day activities, drive team performance, ensure timely delivery of software and e-commerce projects, maintain smooth communication with the Qatar headquarters, and support the company’s growth across multiple countries.

Key Responsibilities

1. Team Leadership & Management

• Lead and manage all Bengaluru employees across Software Development, E-commerce Operations, Digital Marketing, Sales Coordination, and Technical Support.
• Conduct daily/weekly review meetings to track performance, project progress, and operational challenges.
• Mentor team members and drive a productive, collaborative, and high-performance work environment.

2. Software & E-commerce Project Oversight

• Oversee end-to-end delivery of software development projects, website builds, integrations, cloud deployments, and support operations.
• Manage e-commerce operations including catalogue management, online sales strategy, order workflows, and coordination with logistics/marketing teams.
• Implement best practices in project management to ensure timelines, quality standards, and KPIs are consistently met.
• Optimize workflows across engineering, e-commerce, marketing, and support teams for maximum efficiency.

3. Operational & Administrative Management

• Handle local office administration to ensure smooth day-to-day operations.
• Manage HR duties including recruitment, job postings, initial interviews, onboarding, and employee performance evaluations.
• Implement and maintain operational processes, documentation, and compliance requirements.

4. Communication & Reporting

• Act as the primary point of communication between the Bengaluru office and the Qatar Headquarters.
• Prepare and share detailed operational, financial, and project progress reports.
• Participate in regional and international client meetings, representing TROJAN TECHNOLOGIES professionally.
• Support business development activities, especially for software and e-commerce projects across GCC and India.

RequirementsExperience

• Minimum 4+ years of experience in Operations Management, preferably in software development, SaaS, e-commerce, or IT-enabled services.
• Prior experience handling cross-functional and international teams is highly preferred.
• Experience working in e-commerce operations or digital business strategy is a strong plus.

Skills

• Strong leadership and team management capabilities.
• Deep understanding of software project lifecycles, Agile/Scrum methodologies, and e-commerce operations workflows.
• Ability to manage multiple teams (developers, digital marketers, support, sales coordinators).
• Strong analytical, problem-solving, and decision-making skills.

Knowledge

• E-commerce platforms (Shopify, WooCommerce, Magento, or similar) is an advantage.
• Understanding of cloud platforms, integrations, APIs, and IT service workflows.
• Knowledge of HR processes and office operational management.

Communication

• Excellent written and verbal communication skills in English.
• Hindi and Malayalam are added advantages.

Working Hours

10:30 AM – 7:30 PM (Fridays are off, Sundays are working)

How to Apply

Send your updated CV to:
hr@trojantechnologies.qa

For more information, contact us at:
+974 70599788

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Education:

• Master's (Preferred)

Experience:

• E-Commerce: 3 years (Preferred)
• SaaS: 3 years (Preferred)
• Project management: 2 years (Preferred)
• B2B: 2 years (Preferred)
• International Sales: 3 years (Preferred)
• Team management: 3 years (Preferred)
• Strategic planning: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Malayalam (Preferred)