Operations Manager (Shift Supervisor – Airport Services) – RDU Airport

Location: Raleigh–Durham International Airport (Morrisville, NC)

Pay: $18.00/hour + overtime opportunities

Schedule:

• Nights during the week (4:00 PM – 12:30 AM)
• Sunday mornings (4:00 AM – 12:30 PM)
• Full-time, 40 hours per week
  
  

About The Role

Join Guardian Professional Services as an Operations Manager (Shift Supervisor) at RDU Airport.

In this hands-on leadership role, you’ll oversee daily Passenger Assistance (Wheelchair) and Baggage Handling operations — ensuring safety, service quality, and a positive team culture.

This position is ideal for a motivated leader who enjoys working in a fast-paced airport environment, supporting both frontline employees and passengers with care and professionalism.

What You’ll Do

Operational Leadership

• Supervise daily airport operations for Passenger Assistance and Baggage teams
• Ensure adherence to airport safety regulations, service standards, and company policies
• Manage staffing schedules and respond to operational needs to maintain on-time, efficient service
  
  

Team Management

• Lead, motivate, and support employees through coaching and accountability
• Address employee concerns professionally while maintaining positive morale
• Monitor attendance, performance, and compliance
  
  

Training & Onboarding

• Support recruiting and onboarding efforts for new hires in coordination with HR and management
• Ensure team members are trained properly and understand operational and safety expectations
  
  

Customer Service & Communication

• Serve as a point of contact for passenger service escalations or issues
• Model Guardian’s commitment to compassionate, customer-centered service
• Collaborate with other shift leaders to identify improvements in service delivery
  
  

Administrative Tasks

• Maintain shift records, including attendance, incident reports, and training logs
• Prepare brief operational updates or reports as needed for senior management
  
  

What You Bring

• Experience: Minimum of 4 years in customer service, transportation, or supervisory work
  
  

Airport, Hospitality, Or Logistics Experience Preferred.

• Skills: Strong communication, leadership, and multitasking ability
• Attributes: Reliable, proactive, and able to perform in a fast-paced, physically active role
• Education: High school diploma or equivalent (college or technical coursework a plus)
  
  

Work Conditions

• Must be able to stand, walk, and move for extended periods
• Work may involve assisting passengers with mobility challenges and exposure to outdoor conditions
• Flexible availability required, including weekends and holidays
  
  

Why You’ll Love Working with Guardian

• Paid training and uniform provided
• Overtime opportunities
• Health, dental, and vision insurance
• Paid time off
• 401(k) plan
• Airport Background Fee & SIDA Badge reimbursed after 90 days of employment
• Career growth opportunities into Senior Supervisor and Operations leadership roles
  
  

Make a daily impact by leading a team that helps passengers travel safely and comfortably through RDU Airport. Join Guardian Professional Services and grow your airport operations career today.

Job Type: Full-time

Pay: $18.00 per hour

Work Location: In person – Raleigh–Durham International Airport (Morrisville, NC)

Please submit your application through THIS LINK

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