Operations & Traffic Coordinator (Ocean & Air Freight)

Position Summary

We are seeking a detail-oriented and experienced Operations / Traffic Coordinator with a strong background in freight forwarding, particularly in ocean and air shipments. The ideal candidate will manage day-to-day shipment coordination, documentation, and communication with carriers, agents, and customers to ensure the efficient and timely movement of cargo worldwide.

Key Responsibilities

1. Shipment Coordination

• Coordinate and monitor import/export shipments via ocean and air from origin to destination.

• Prepare and verify all documentation including commercial invoices, packing lists, bills of lading, airway bills, and certificates of origin.

• Communicate with overseas agents, carriers, and customers regarding shipment status and requirements.

• Track and update cargo movement through internal systems and provide regular updates to clients.

2. Operations & Compliance

• Ensure all shipments comply with U.S. Customs, TSA, IATA, FMC, and other regulatory requirements.

• File AES (Automated Export System) and manage ISF (Importer Security Filing) submissions accurately and on time.

• Maintain complete operational records and ensure billing accuracy for each shipment.

• Work closely with the accounting department for freight invoicing, vendor billing, and payment verification.

3. Customer Service

• Serve as the main point of contact for customers regarding shipment tracking, documentation, and problem resolution.

• Provide proactive communication to clients regarding shipment status, exceptions, or delays.

• Offer tailored logistics solutions and ensure a high level of customer satisfaction.

4. Carrier and Vendor Relations

• Coordinate with steamship lines, airlines, truckers, and warehouses to secure bookings and rates.

• Negotiate rates and space with carriers when necessary to optimize cost and service.

• Monitor carrier performance and maintain strong vendor relationships.

Qualifications

• Minimum 3–5 years of experience in operations, traffic, or freight forwarding (ocean and air required).

• Strong knowledge of INCOTERMS, international documentation, and customs procedures.

• Proficiency with freight forwarding software (e.g., CargoWise, Magaya, Descartes, etc.) and MS Office Suite.

• Excellent organizational, multitasking, and communication skills.

• Detail-oriented with the ability to handle multiple shipments under tight deadlines.

• Bilingual (English/Spanish) preferred but not required.

Education

• Associate’s or Bachelor’s degree in Logistics, Supply Chain Management, International Business, or related field preferred.

• Equivalent work experience will be considered.

Compensation and Benefits

• Competitive salary based on experience

• Paid time off and holidays

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Work Location: In person