OPS – Specialist, Campus Administrative

Description

This position serves as the primary ambassador and access control point for College Hall, the main administration building for New College of Florida. This critical role requires a high degree of professionalism, customer service excellence, and heightened security awareness, ensuring all visitors are warmly welcomed, efficiently screened for purpose, and directed appropriately, thereby supporting both the security and the welcoming environment of the administrative areas.

Examples of Duties

Professional Greeting and Visitor Screening

• Warmly and professionally greet all individuals entering College Hall
• Actively determine and verify the purpose of each visitor’s presence (e.g., scheduled appointment, delivery, general inquiry, campus official).
• Maintain detailed visitor logs and ensure strict adherence to administrative and security protocols for building access control
• Efficiently notify relevant staff and departments of visitor arrivals and coordinate seamless visitor-staff interactions
• Provide comprehensive and accurate directional assistance to offices, rooms, and other campus resources

• Maintain a constant and heightened level of situational awareness within the lobby area to observe, assess, and identify any potential security concerns or irregularities
• Act as the immediate reporting source for unauthorized access, suspicious activity, or emergencies, communicating instantly and professionally with Campus Police or appropriate administrative leadership
• Manage the issuance, tracking, and collection of temporary access credentials (passes/badges).
• Clearly and courteously enforce administrative and security guidelines for building access

• Serve as a central information resource, providing accurate, up-to-date information on College Hall offices, staff, campus events, and general college services
• Ensure the Welcome Center environment remains organized, professional, and presentable at all times

Minimum Qualifications

• High school diploma or equivalent
• Exceptional interpersonal and communication skills (verbal and written) and the ability to exercise strong professional judgment
• Demonstrated ability to maintain professional composure and de-escalate minor situations effectively

Preferred Qualifications

• Prior experience in law enforcement, military service, or campus security. This background is highly valued for its emphasis on situational awareness, security protocol adherence, professional reporting, and conflict resolution skills
• Experience in a college, university, or professional administrative structure

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas, such as H1B, STEM, or F1, now and in the future.

New College of Florida (NCF) is an equal opportunity employer and educational provider committed to a policy of non-discrimination for any member of the NCF community on the basis of race, creed, color, sex, religion, national origin, age, disability, genetic information, veterans' status, marital status, or any other legally protected group status. This policy applies to faculty, staff, students, volunteers, visitors, applicants, and contractors in a manner consistent with applicable laws, regulations, ordinances, orders, and University policies, procedures, and processes.