Organizational Change Management (OCM) Analyst

We are looking for an Organizational Change Management (OCM) Analyst to support the OCM and Communications Leads in the rollout of a new application. This role is crucial in assisting with the creation of documentation, user guides, and other communication materials to facilitate a smooth transition for users. This position will be full-time contract and hybrid in Trenton, NJ.

What You’ll Do

• Assist in creating comprehensive documentation, user guides, FAQs, and other materials to support the new application
• Manage communication channels, ensuring that all content is accurate, user-friendly, and readily available to stakeholders
• Coordinate with different departments to gather necessary information for documentation and communication materials
• Ensure clear and effective communication with users regarding changes and updates related to the new application
• Gather and analyze feedback from users to continuously improve communication materials and support processes
• Work closely with the OCM Lead, Communications Lead, and other team members to ensure consistency and accuracy in all communication efforts
• Assist in developing and delivering training programs and workshops to prepare users for the new application
• Provide general support to the OCM team in executing change management activities and tracking progress

What You'll Need

Required:

• 2+ years of relevant experience in organizational change management, communications, or a related field
• Bachelor’s degree in Business Administration, Communications, Information Systems, Public Administration, Organizational Development, or equivalent experience
• Strong written and verbal communication skills
• Excellent organizational and detail-oriented capabilities
• Ability to create clear, concise, and user-friendly documentation
• Proficiency in managing communication channels and content
• Familiarity with Salesforce-based applications is a plus
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

Preferred:

• Prior experience in the education sector or government projects
• Certification in Change Management (e.g., Prosci, CCMP) is a plus

Physical Demands

· Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

· Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

· Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Job Type: Full-time

Pay: $34.00 - $36.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person