Outreach Lead

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

About the role

DNV seeks an Outreach Lead to manage and support outreach activities for the Small Business Energy Efficiency Programs in Michigan. Reporting directly to the Head of Section, this position will oversee the outreach team, ensuring alignment with program goals, client expectations, and operational excellence. The Outreach Lead plays a critical role in fostering relationships with trade allies, customers, and the client to drive participation and deliver measurable energy savings.

This role requires strong leadership, collaboration, and communication skills, balancing time between office coordination and field engagement.

This role is based at our DNV office in Lansing, MI, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

What you'll do

• Oversee and coach the outreach team to ensure program objectives, participation targets, and customer satisfaction goals are met.
• Coordinate with marketing, operations, and program leadership to implement effective outreach strategies and improve performance outcomes.
• Serve as the primary liaison with the client team overseeing trade ally management, maintaining strong communication and collaboration.
• Coordinate and deliver ongoing training for the outreach team, conduct field ride-alongs, and provide regular performance feedback.
• Work directly with trade allies and customer to address concerns, gather feedback, and identify opportunities for process improvement.

What we offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.

For more information

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

About you

What is Required

• High school diploma or equivalent required
• Minimum of 3-5 years of relevant experience in energy efficiency, utility programs, or related outreach, sales, or trade ally management roles
• Demonstrated ability to lead teams and collaborate effectively across multiple departments
• Strong organizational and communication skills with attention to accuracy and detail
• Experience with CRM tools and data tracking systems
• Proven ability to manage relationships with customers, trade allies, and utility clients
• Strong written and verbal English communication skills
• We conduct pre-employment drug and background screening

What is Preferred

• Bachelor s degree in business administration, Energy Management, Communications, or a related field preferred.

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*

Requisition #cmhdwrnw2000s02l1gkd18urm