Parts Advisor - Automotive

· Process workshop parts orders and recommend additional related repair items.

· Gain superior product knowledge and understanding of vehicle components to effectively help the workshop operation.

· Interact with the Service Team to coordinate parts for vehicle repair and service.

· Order parts from suppliers based on the Service Department and customer requests.

· Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.

· Research and evaluate potential vendors and suppliers.

· Maintain accountability for inventory accuracy by correctly charging, pulling, and issuing parts in a precise manner and according to process.

· Provide a high level of personal service to the work floor staff by assisting them in identifying and obtaining needed parts.

· Directly work with the technicians and team leaders in selecting parts needed for repairs.

· Accurately identifying the customer’s needs and promoting the benefits of using genuine OEM parts.

· Accurately specified and identify parts needed to meet customer requirements, so that the number of parts returned due to errors is low.

· Maintain accurate purchase and inventory records of all invoiced items. Accurately cost out parts and accessories on counter tickets and repair orders.

· Process core returns, parts warranties, and parts returns as necessary.

· Maintain a clean and professional appearance of the counter, work area, and stockroom.

· Take inventory, maintain records of goods received, and keeps perpetual inventory controls.

· Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.

· Notifies the parts manager of out-of-stock parts or shop materials that need immediate attention.

· Notify the service advisor and the customer when specially ordered parts have been received.

· Follows up on back-ordered parts.

· Make sure all internal requests for parts are billed on the repair service order.

· Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

· Participates with the parts manager in maintaining a tracking system of parts.