Patient Coordinator

Location:

Dubai, UAE

Role Overview:

We are seeking an organized and customer-focused Patient Coordinator to serve as the primary administrative link between patients, medical staff, and management. This role involves managing patient schedules, facilitating patient flow, handling insurance verification, and ensuring a positive overall patient experience from initial contact through treatment completion.

Requirements:

• A minimum of 2 years of experience in a patient-facing administrative role, preferably within a medical clinic, hospital, or polyclinic setting.
• Strong preference for candidates with experience working in the UAE healthcare sector.
• Excellent proficiency in scheduling software, electronic health records (EHR) systems, and Microsoft Office Suite.
• Exceptional communication and interpersonal skills, with a calm and professional demeanor under pressure.
• Proven ability to handle complex scheduling, manage administrative details, and understand basic medical terminology.
• Knowledge of health insurance processes and claims management is highly desirable.

Key Responsibilities:

• Manage the provider schedules, booking and confirming patient appointments, and rescheduling as necessary to optimize clinic efficiency.
• Greet patients warmly, manage patient check-in and check-out, and collect necessary personal and financial information.
• Verify patient insurance eligibility, explain coverage details, and process billing and payment collections.
• Coordinate follow-up appointments, specialist referrals, and necessary diagnostic tests.
• Ensure patient waiting areas are comfortable and all administrative procedures comply with clinic policies and patient confidentiality (HIPAA/data protection standards).

Apply by sending your detailed CV and cover letter to team@mcflixagency.com

Job Type: Full-time