Patient Coordinator - Emirati

Patient Interaction & Support

• Greet patients and families warmly upon arrival and assist with check-in procedures.
• Handle all incoming calls, emails, and inquiries related to appointments, services, and clinic information.
• Provide accurate information about the clinic’s pediatric neurology services, consultation process, and policies.
• Assist families in completing registration and consent forms, ensuring accuracy and confidentiality.
• Communicate with empathy and professionalism, especially when supporting families with special-needs children.

Appointment & Coordination

• Schedule, reschedule, and confirm patient appointments with neurologists and supporting specialists.
• Coordinate follow-ups, referrals, and diagnostic test appointments to ensure continuity of care.
• Liaise with the clinical team to manage patient flow efficiently and minimize waiting times.
• Support with insurance verification, authorization, and billing inquiries when needed.

Customer Service & Quality

• Handle patient concerns or complaints promptly and escalate issues to the clinic manager when appropriate.
• Maintain a high level of customer satisfaction and service excellence in line with clinic standards.
• Participate in patient feedback and service quality improvement initiatives.
• Ensure compliance with data protection and patient confidentiality regulations.

Administrative Support

• Maintain accurate patient and call logs using the clinic’s healthcare management system (EMR/CRM).
• Prepare daily and weekly reports on patient volumes, feedback, and service performance.
• Support front-desk operations and other administrative duties as assigned.

Qualifications & Experience:

• Education: Diploma or Bachelor’s degree in Customer Service, Healthcare Administration, or related field.
• Experience: Minimum 1–2 years of experience in a healthcare, clinic, or customer service environment (pediatric or neurology experience preferred).
• Languages: Fluent in Arabic and English (spoken and written).
• Technical Skills: Proficient in MS Office and clinic management systems (e.g., EMR, CRM software).

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month