People Ops Manager

About Us

TNT Growth specializes in skyrocketing businesses of all sizes, industries, and revenue models through our proprietary Full-Stack Marketing approach. We’ve spent over $200M on ads to pinpoint exactly what drives explosive growth. Unlike other agencies, contractors, and employees, we’re not just about running marketing campaigns and creating reports in spreadsheets. We embed our A-team and Full-Stack Marketing system into our clients’ businesses to impact everything they do. Former and current clients include: Salesforce, Gusto, Formula 1, Airtable, Synthesis School, and more.

We’re expanding rapidly, and with an ever-growing list of diverse clientele, we are always on the lookout for talented individuals who are eager to contribute to our dynamic and collaborative environment.

Job Overview

We're looking for a proactive People & Ops Manager to build and manage the people and process engine of the business. You'll work directly with the Head of Operations to take HR, internal operations, and learning & development off her plate and into your hands. This role is all about execution. You’ll build simple systems, keep everything running smoothly, and make sure our people and processes are performing — so the rest of the team can focus on delivery and growth. You’ll thrive here if you love building structure, follow up without being chased, and can confidently hold others accountable while keeping things human.

Key Responsibilities

As the People & Ops Manager, your main responsibilities will include:

• HR & People Ops: Manage all hiring logistics (CV screening, interview scheduling, offer letters). Maintain employee records and contract templates. Own onboarding/offboarding workflows (checklists, tech setup, Day 1 planning). Track performance reviews and probation periods. Serve as the first point of contact for HR queries (leave, contracts, sickness). Ensure compliance with policies, documentation, and handbooks.

• Learning & Development: Own the internal training calendar and the Training Needs Analysis (TNA) process. Maintain onboarding documents, role scorecards, and SOPs. Track completion of 1:1s, learning sessions, and training cadences. Support career development tracking and promotion reviews.

• Business Ops: Own the team’s operating rhythm (meetings, agendas, reminders). Prep for leadership meetings, capture notes, and track actions. Manage and audit the tool stack (ClickUp, Notion, Slack, HR tools). Keep ClickUp dashboards clean, consistent, and useful. Document internal processes into SOPs. Spin up new processes with stakeholder input within 24 hours of a gap or idea being identified. Train teams on new processes to ensure quick adoption. Line manage the VA.

• Admin & Culture: Plan virtual socials and team events. Run bi-monthly pulse surveys and highlight themes. Track birthdays, anniversaries, and key milestones. Support the Head of Operations on priority projects and business hygiene.

Required Qualifications

To succeed in this role, you should possess the following qualifications and skills:

• Experience & Execution: Proven experience in an HR or Operations role with a strong focus on execution and system building. A track record of streamlining processes and ensuring operational efficiency.

• Organizational & Management Skills: Excellent organizational skills with the ability to manage multiple priorities and deadlines. Experience in managing administrative tasks and supporting a team's operational needs.

• Communication & Accountability: Strong communication skills, both written and verbal, with the ability to confidently hold others accountable while maintaining a supportive and human approach.

• Tech Proficiency: Familiarity with tools like Slack, ClickUp, Google Workspace, Notion, Loom, and HR tools (e.g., HiBob). Ability to quickly learn and adapt to new software.

• Problem-Solving & Proactivity: A proactive mindset with the ability to identify gaps, propose solutions, and implement new processes swiftly.

• Detail-Oriented: High attention to detail in managing records, workflows, and compliance.

Preferred Skills

• HRIS Experience: Direct experience with a Human Resources Information System (HRIS) like HiBob or similar platforms for managing employee data and HR workflows.

• Project Management Tools: Advanced proficiency in project management tools, particularly ClickUp, including creating and maintaining dashboards, workflows, and SOPs.

• Learning & Development Program Design: Experience in designing or implementing internal training programs and learning initiatives.

• Process Improvement Methodologies: Familiarity with lean methodologies or other process improvement frameworks.

Team Culture & Values

You will be reporting into a collaborative team that values ownership, accountability, continuous learning, and clear communication. Our culture is professional yet supportive and growth-oriented. Key values we uphold include:

• Ownership & Responsibility: We expect team members to take initiative and own their projects and commitments. This means reliably following through on tasks, managing your deadlines, and being accountable for results. We trust each other to operate with a high degree of autonomy and integrity in our work.

• Learning from Mistakes: We foster a growth mindset – mistakes and setbacks are seen as opportunities to learn. Team members are encouraged to be transparent about challenges, ask for help when needed, and share lessons learned. By embracing mistakes as learning opportunities, we continuously improve our processes and skills.

• Actionable Insights Focus: Our mission is to provide clear, actionable insights to our internal stakeholders. We value analysis that goes beyond surface-level data to deliver meaningful findings that drive decisions. Every model or analysis should answer the "So what does this mean?" for the business, enabling faster and better decision-making.

• Commitment & Collaboration: We pride ourselves on a supportive environment where everyone is committed to the team’s goals. Collaboration and open communication are encouraged – we celebrate successes together and work through problems constructively. You’ll find a team willing to help, and in return we expect you to be dependable and communicative.