Photocopiers and Printers Tecnician

About the Role

We are seeking a skilled and customer-focused Field Service Engineer to join our service team. The ideal candidate will have a minimum of 3 years' hands-on experience servicing photocopiers and multifunction devices (MFD/MFPs) from leading brands such as Ricoh, Konica Minolta, Kyocera Mita, and HP. You will be responsible for providing on-site service, maintenance, and technical support to clients across the UAE.

Key Responsibilities

• Install, configure, and network photocopiers and multifunction printers (A3/A4).
• Diagnose and repair hardware, mechanical, and software issues on-site.
• Perform scheduled preventative maintenance and firmware updates.
• Provide training and demonstrations to end-users on proper use and troubleshooting.
• Maintain accurate service logs, parts usage, and technical reports.
• Ensure high levels of customer satisfaction and adhere to SLAs.

Requirements

• Minimum 3 years' experience with Ricoh, Konica Minolta, Kyocera Mita, and HP photocopiers/MFPs.
• Strong knowledge of mechanical/electrical systems and IT networking (TCP/IP, drivers, scanning).
• Valid UAE driving license (preferred).
• Excellent communication and customer service skills.
• Ability to work independently and manage service schedules.

What We Offer

• Competitive salary + allowances.
• Company vehicle & fuel allowance.
• Ongoing training & certification with leading copier brands.
• Growth opportunities within a dynamic IT & office automation company.