Principal Engineer - Gainsight

Position Overview

We are looking for a Gainsight Technical Lead to drive the design, implementation, and optimization of our Customer Success technology stack. In this role, you will own core Gainsight capabilities—Journey Orchestrator, Rules Engine, Health Score framework, Data Management, and integrations with Salesforce, product telemetry, and customer-facing applications—to deliver scalable, data-driven experiences for our agents and customers.

You will lead a growing technical team and spearhead the evolution of our Gainsight platform architecture. This is a high-impact opportunity to collaborate with senior cross-functional stakeholders, elevate customer success operations at scale, and shape a next-generation Customer Success ecosystem that sets a new industry standard.

Key Responsibilities:

Qualifications:

Preferred:

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About Autodesk

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