Product Analyst

About Us:

We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.

Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.

As we scale our EMI and remittance operations amid 2025's fintech landscape—marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives—we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.

Position Summary

We are looking for a Product Analyst to support the enhancement of ACE’s digital money transfer products by working closely with cross-functional teams, conducting user journey audits, and analysing user behaviour to identify improvement opportunities. The role involves testing new app and website releases, documenting product requirements, maintaining detailed product specifications, and assisting with incident logging and escalation. The Product Analyst will collaborate with internal teams to address user challenges, perform structured product research, benchmark industry standards, and provide insight-driven recommendations that contribute to optimisation, innovation, and roadmap planning. This position requires strong analytical thinking, clear communication, and a customer-focused product mindset to help deliver seamless and reliable digital experiences.

Key Responsibilities

Cross-Functional Product Support

• Support cross-functional teams in Product, Design, and Development to enhance money transfer experiences and services
• Collaborate with UI/UX designers to improve user experience across ACE's app and website
• Participate in sprint planning and assist in coordinating tasks with technical teams
  
  

User Journey Audits and Testing

• Perform monthly audits of the app and website by executing key use cases to ensure end-to-end reliability
• Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements
• Provide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teams
  
  

Data and Behaviour Analysis

• Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiatives
• Review funnels to identify drop-offs, friction points, and areas for improvement
• Create user cohorts and segmented funnels to understand behavioural patterns
• Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeys
  
  

Documentation and Reporting

• Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product Specialist
• Prepare, update, and maintain detailed use cases for all major product flows
• Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed
• Document research findings or behavioural insights to support product decision-making
  
  

Incident Logging and Escalation

• Attend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issues
• Log and escalate product-related incidents promptly to the Product Specialist or Product Lead
• Coordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validation
  
  

Collaboration and Coordination

• Collaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiatives
• Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product Lead
  
  

Product Research, Insights, and Innovation

• Conduct research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planning
• Perform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancements
• Benchmark ACE’s mobile app and website against leading fintech and remittance platforms to identify innovation and UX improvement opportunities
• Generate insight-driven recommendations for enhancements, new features, and optimisation experiments
• Validate hypotheses through user feedback, usability testing, A/B tests, and funnel behaviour analysis
• Summarise key research findings and innovation opportunities for the Product Lead or Specialist to support roadmap decisions
  
  

Skills And Competencies

• Analytical thinking: Ability to interpret data and user behaviour to support product decisions
• Communication: Comfort presenting ideas and findings to technical and non-technical colleagues
• Team Collaboration: Works well in a team environment and enjoys cross functional collaborations
• Problem Solving: Keen to investigate problems and suggest practical solutions.
• Product Mindset: Enthusiastic about improving customer experience through digital products
• Basic UI/UX Understanding: A general awareness of good design and user friendly digital journeys
• Proficiency with Postman for API testing and validation
• Ability to write and execute SQL queries for data extraction and analysis
  
  

Basic Qualifications

• Bachelor’s degree in Business, Computer Science, Design, or a related field
• 02 years of experience in a product, business analysis, or tech-related role
• Additional benefit for candidates with an interest or exposure to fintech, remittance, or digital payment systems
  
  

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