Product and Solution Architect

Key Responsibilities:

• Presales and Solution Design:
  
  • Deliver compelling demos of ServiceNow solutions tailored to customer needs.
  • Engage with customers to understand business requirements and translate them into scalable ServiceNow solutions.
• Configuration and Implementation:
  
  • Design, configure, and prototype ServiceNow modules, including ITSM, IRM, ITOM, HR, and CSM.
  • Ensure solutions are aligned with customer objectives and best practices.
  • Be part of the delivery to lead the solutioning during the initial workshops and handover to the technical team.
• Bid Management:
  
  • Respond to RFPs/RFIs with detailed technical solutions and effort estimations.
  • Develop winning strategies for proposals, collaborating with cross-functional teams.
• Customer Engagement and Communication:
  
  • Act as a trusted advisor to clients, showcasing strong communication and presentation skills.
  • Conduct workshops and discussions with stakeholders at various organizational levels.
• Collaboration:
  
  • Work closely with sales teams to ensure solutions meet customer needs and expectations.
  • Collaborate with technical teams for proof of concepts and technical deep dives.

Skills and Competencies:

• Exceptional communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple projects.
• Proven ability to build relationships with stakeholders and drive business value.

Experience:

• 5+ years of experience in ServiceNow solution design, configuration, and presales.
• Demonstrated expertise in creating demos and responding to bids in a presale s environment.
• Ability to deliver if required