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Product Engineer II – ArcGIS Utility Network Documentation
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Overview
The Utility Network development team delivers cutting edge network data management software to customers globally. Bring your passion for communicating sophisticated software capabilities to a broad and diverse audience. We are looking for a creative, detail-oriented, and technically skilled Product Engineer to focus on Utility Network. This is a unique opportunity to work on both hands-on software testing and automation as well as developing engaging and approachable content to communicate and demonstrate best practices about the capabilities of the utility network, web mapping, data visualization, and utility network workflows.
Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.
Responsibilities
- Work with a team of dedicated software engineers and product engineers to design and author test cases
- Collaborate with software engineers, product engineers, and other stakeholders to test ArcGIS Pro and ArcGIS Enterprise functionality related to Utility Network capabilities across the platform, including Geodatabase, Enterprise Databases and Data Store, as well as data management services such as: Utility Network service; Feature service
- Learn existing product technologies and troubleshoot production issues in current and past software platform versions
- Document software issues found during testing; reproduce bugs and work closely with Software Development Engineers to resolve these issues
- Write reference help documentation in our content management system about ArcGIS Utility Network, Esri's advanced network data model and comprehensive framework for managing utility networks such as electric, gas, water, stormwater, wastewater, as well as telecommunication networks
- Create and maintain blog articles, videos, guides, and tutorials that provide guidance, best practices, and applied workflows for utilities and telecommunications
- Test new features to ensure new workflows and endpoints are accurately represented for all supported versions and products
- Triage and address customer reported documentation issues
Requirements
- 2+ years of experience in a similar software engineering environment and/or professional writing related experience
- Exceptional written and verbal communication skills
- Passion for innovative data visualizations and storytelling
- Enthusiasm for creating workflows, demos and giving presentations
- Ability to translate complex concepts into clear, concise, compelling content
- Effective time management and organizational skills; work proactively and volunteer assistance without being asked and under tight turnaround
- Demonstrated ability to thrive in an agile environment with a fluid mix of collaborative and independent work
- Bachelor's degree in GIS, cartography, computer science, English, or related field
Recommended Qualifications
- Master's degree in computer science, engineering, geography, GIS, mathematics, or related field
- Professional writing related to utilities or telecommunications
- Experience with ArcGIS software
- Experience with relational databases
- Familiarity with an application development language such as C#, Java, C++, or Python
- Familiarity with the Agile software development life cycle
- Exposure to DITA-based content management systems to create and publish documents
- Basic understanding and experience with GitHub (issue management, pull requests, GitHub Actions)
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The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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