Product Lead – Instant Commerce Experience

Industry: Retail

Seniority level: Associate level

Min Experience: 2 years

Location: Bangalore

JobType: full-time

We are looking for a Product Lead – Instant Commerce Experience to guide the vision, strategy, and execution of our rapid delivery platform. In this role, you will design and optimize end-to-end purchase journeys—from product discovery to order fulfillment—working closely with cross-functional teams to deliver fast, reliable, and delightful customer experiences. You will be responsible for building scalable systems that power local store logistics and enable frictionless ordering at high velocity.

This is an exciting opportunity to shape the future of real-time retail and redefine convenience for millions of users.

Own the product lifecycle for Instant Commerce, from vision and prioritization to launch and iteration.

Develop a strategic roadmap grounded in user needs, competitive insights, and business goals.

Translate customer behaviors and operational challenges into clear product requirements and feature development plans.

Deeply understand customer expectations, delivery workflows, merchant needs, and platform behaviors.

Structure customer feedback loops, analyze performance data, and uncover insights that drive product improvements.

Optimize key journey metrics including conversion, order completion rate, delivery time, customer satisfaction, and retention.

Partner with engineering, design, supply chain, and business operations to build scalable, high-performing solutions.

Lead A/B experiments and hypothesis-driven product development.

Ensure alignment and clear communication across internal teams and external partners.

Manage end-to-end execution of high-impact features, ensuring timely delivery and high quality.

Make trade-off decisions balancing customer delight with cost efficiency and operational scalability.

Define and track KPIs to measure product success and drive continuous iteration.

2–5 years of product experience in technology-led environments.

Background in e-commerce, logistics, hyperlocal delivery, or instant/quick commerce is strongly preferred.

Demonstrated ability to work with engineering and data teams to build complex products.

Strong analytical mindset with experience using metrics to drive prioritization and decisions.

Excellent communication, stakeholder handling, and cross-team leadership skills.

High ownership, bias for action, and a passion for solving real customer problems at scale.

Opportunity to define and scale a high-impact product with real consumer and business outcomes.

Work in a fast-moving environment where experimentation and innovation are encouraged.

Build experiences that meaningfully improve convenience, speed, and accessibility for users.