Product Manager (FTTH)

Job Purpose

The Product Manager – FTTH is responsible for supporting the development, enhancement, and performance of FTTH (Fiber-to-the-Home) products and packages. The role focuses on managing product lifecycle activities, coordinating with technical and commercial teams, and improving customer experience while driving subscriber growth and revenue.

Key Responsibilities

1. Product Development & Lifecycle Management

• Support in developing new FTTH products, bundles, and promotional offers.
• Conduct market research to identify customer needs, trends, and competitor activities.
• Assist in updating product specifications, pricing, packages, and commercial documentation.
• Monitor the performance of FTTH products and recommend improvements.

2. Go-to-Market Execution

• Coordinate with Marketing, Sales, and Customer Care to prepare product launch materials.
• Ensure product readiness, including FAQs, sales guidelines, and training documents.
• Assist in preparing internal communication and rollout plans.

3. Cross-Functional Collaboration

• Work with Network, Technology, and Operations teams to align technical capabilities with product requirements.
• Support in resolving product-related issues raised by Sales or Customer Care.
• Collaborate with Finance for pricing studies and profitability analysis.

4. Customer Experience & Quality Enhancement

• Assist in reviewing customer feedback, complaints, and usage trends.
• Support initiatives to improve FTTH installation, activation, and service experience.
• Track service quality metrics and follow up with relevant teams for corrective actions.

5. Reporting & Analysis

• Prepare weekly and monthly performance reports (KPIs, subscriber growth, churn, ARPU).
• Analyze the effectiveness of campaigns and promotions.
• Maintain dashboards and product documentation.

Qualifications & Requirements

Education

• Bachelor’s degree in Computer Science, Computer Engineering, ICT, or related field.

Experience

• 2–3 years of experience in product management, telecom, broadband services, or related commercial roles.
• Experience in FTTH, connectivity, or broadband products is a plus.