Position Description

Job Title Production Supervisor

Nov-24

FLSA Status – Exempt

Summary

Manages the production operation and assigned departments to achieve store sales plan. Manages the store in absence of the store manager and assistant manager for up to two weeks. Provides direction to presorter, separators, hangers, utility person, bailer, and assigned department personnel. Reports directly to the Store Manager.

Essential Duties and Responsibilities

• Achieves maximum sales performance in assigned departments by ensuring:
  • Proper quantity of saleable goods in assigned departments.
  • Merchandise is values priced.
  • All signs are correct in assigned departments.
  • Old tags are ragged properly.
  • Trash is properly disposed of.
• When an employee is absent or if a position is vacant, the production supervisor ensures assigning another employee to the duties or completing them herself/himself completes the duties of the absent employee.
• Implements all aspects of the customer service program.
• Daily reports on performance of the production crew; suggests wage changes, disciplinary action, and terminations to the store manager.
• Provides training by answering questions, giving directions, and offering feedback about task performance to employees and community service workers. Reviews the arc thrift Store’s Employee handbook with assigned employees.
• Using the Operations manual ensures an adequate storage program to meet the supply needs of eth store for seasonal merchandise.
• Maintains daily employee attendance records for assigned departments and makes employees aware of issues.
• Assists in limiting store injuries by providing safety guidelines to employees, coaching employees about safety issues, identifying and promptly reporting safety concerns to the store manager.
• Recognizes when the parking lot needs to be cleaned and organized, delegates maintenance assignments, and follows-up to ensures the store exterior is continually clean and neat.
• Determines which office/sore supplies need to be ordered and submits an order to ensure the store has essential supplies at all times.
• Performs other duties and responsibilities as assigned by the supervisor, including assignments, which may be outside the primary are of employment.
• Prompt decision making to resolve problems submitted by associates.

Qualifications

Knowledge, Skill and Ability

• Ability to identify merchandise quality and price it competitively.
• Ability to interact effectively with employees, external contacts and customers.
• Ability to read and comprehend instructions, short correspondence and memos.
• Ability to write employee performance memos, which provide clear feedback to employees.
• Ability to effectively present information in one-on-one and small group situations to customers and employees of the organization.
• Ability to add, subtracts, multiply, divide and figure percentages to effectively use operational reports.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to delegate and follow-up to achieve established results.

Education and/or Experience Required

• Two years of progressive experience in retail environment during which responsibilities were considerably increased
• Experience working with a diverse workforce.
• Ability to work with individuals possessing developmental disabilities.
• Ability to use good judgment.
• Energy to take on fast-paced work.
• Strong written and verbal communication skills.
• Good listener.
• Well-organized and self-directed.
• PC literate, Windows based platform

Physical Demands

• Works inside in a production and retail environment.
• While performing the duties of this job, the employee is regularly required to speak, hear, stand and move throughout the store.
• Use upper body strength to frequently lift and/or move up to 20 pounds.
• While performing the duties of this job, the employee may occasionally be exposed to dust from donations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, working environment, and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.