Program Coordinator for Audience Engagement

Benefits: 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family

Work Schedule: 21.5 hours per week to include 2-3 full days in the office and/or event work time, depending on the frequency of events that week and month. Weekends and evenings are required as most events fall during this time.

PRINCIPAL RESPONSIBILITIES:

1. Work with Audience Engagement team to support events that achieve an excellent standard of customer service, hospitality and a strong connection to the Winterthur mission.

2. Maintain administrative tasks to include, but not limited to, event requests, ticketing and planning forms and documents, assembling bags and packets, event-related guest communications and more.

3. Be on-the-ground during events to set up, facilitate, manage and break down. This will include meeting and placing vendors, managing volunteers, placing signs, event set-up (e.g. tables, chairs, barrels, decor, etc.), guest communication, preparing gift bags, collecting linens, etc.

4. At the end of each event, close it out and leave the spaces as found, with AE inventory back in place for the next event.

5. Manage inventory and organization of department supplies leading up to and post events as well as throughout the year

6. Prospect new events to include researching event ideas and building out a business plan related to new event ideas, including concept, P&L, attendance, audience demographic, outside department, connection to Winterthur’s mission and vendor support. Think creatively and aggressively about ways to support attendance and revenue growth to include new programs, new revenue streams to existing programs, cost cutting, and developing

7. Participate in weekly departmental meetings regarding event planning. Contribute to said meetings by reporting on administrative and logistical event status, new event ideas and build-out, and connectivity to mission.

8. Collaborate with other Winterthur departments on support related to facilities needs, catering, marketing, security, floral and garden, retail, and volunteers.

9. Be an ambassador for Winterthur in the community in ways that relate to “selling” our events when appropriate; scoping new event ideas, market research related to audience interests, and building relationships with potential partners

10. Attend training sessions related to customer service, technology, de-escalation, and accessibility.

11. When needed, compile mailing lists of prospective and current program participants or send thank you emails/program evaluations to participants; encourage repeat visits.

12. Assist in general office/area tasks: printing guest day sheets or maps, preparing packets, assembling guest bags for events, organizing office supplies, collecting and moving post office items

13. Assist in the support of Event Coordinators. After training, serve as support for new and existing Event Coordinators.

14. Other duties as assigned