Program / Facilities Manager

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Job Summary:

The Program/Facilities Manager serves as a key member of the Department’s management team. This position is responsible for the management of the Community Center and recreation programs, including the planning, promotion, organization, and administration of the public recreation services offered by the Department. The employee works under the routine supervision of the Director. Performance is evaluated periodically by the Director based on goals and criteria previously established in response to priorities and objectives established by the Director and the management team.

Essential Functions:
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Handles management duties such as staffing needs, staff schedules, conflict resolution and disciplinary issues that may arise. Reviews personnel actions recommended by subordinates and assists in resolving personnel issues.
Evaluates the performance of the direct-report employees and reviews departmental personnel performance evaluations for accuracy, thoroughness, and fairness.
Addresses and resolves citizen complaints regarding programs and facilities.
Identifies and responds to community concerns that are consistent with established policies.
Ensures the department provides outstanding customer service to all patrons.
Conducts customer service training with employees.
Manages staff training as needed. Provides managerial oversight to employees, which includes, but is not limited to, training, supervising, motivating, and supporting.
Must be available by phone in the evenings and on weekends for employee assistance, issues, or concerns.
Creates, implements, and ensures compliance with department policies and procedures, and ensures that staff expectations are set and followed.
Functions as the initial point of contact for departmental operational matters, which include work orders, facility needs, incident reports, routine maintenance and repair, and other operational daily elements.
Assists with the preparation of budget requests.
Effectively administers existing grants to ensure compliance with grant agreements and expectations.
Handles all media-related advertising tasks assigned; Supervises the creation and distribution of marketing materials (department programs, events, and services).
Oversees the Concession Stand Concessionaire and Betterton Beach Supervisors from open to close.
Interprets recreation services to the public and participates in community meetings and organizational planning, i.e., Judy Center, Early Childhood Advisory Council, and Department staff meetings.
Coordinates and assists with studies of recreational needs; recommends programs to fill the needs and interests of the community.
Organizes comprehensive recreational programs for all aspects of community life.
Plans, implements, and oversees the administration of programs, activities, and the Community Center.
Makes presentations to organizations, boards, and groups to inform citizens of available programs, activities, and special events.
Creates and evaluates a system to measure participant satisfaction.
Develops and updates departmental safety standard policies and procedures for programs and participants.
Identifies program facility housekeeping and maintenance concerns and resolves issues.
Oversees online activity registration software and adjusts to meet customer expectations.
Recruits and hires paid full-time, part-time, and temporary staff, as well as volunteers; sets standards for staff and volunteer training and orientation to departmental program operation policies and relevant principles and strategies for effective program leadership.
Serves as a mediator to resolve conflicts among subordinate staff, coaches, players, parents, and school officials.
In the absence of the Director, supports and advises the Parks and Recreation Advisory Board and County Commissioners.
Performs other duties as required.

Supervision: The position reports to the Director. Position supervises department staff.

Required Knowledge, Skills, and Abilities:
The employee is expected to perform or possess the following:

Ability to assist and support constituents in a timely and pleasing manner.
Ability to deal with complex and varied work, requiring a complete knowledge of a wide variety of operations and practices consistently using independent judgment. Ability to respond rapidly to emergencies outside of normal working hours.
Ability to exercise strong decision making and good judgement as decisions made impact the department and the provision of services to the community.
Ability to supervise multiple people with differing personalities and styles and motivate administrative and management personnel so that they aim to produce at their optimum performance level.
Advanced knowledge of training methods, principles of supervision, and budgeting.
Awareness of current trends in recreation/leisure field philosophy.
Ability and willingness to communicate in a positive manner, both orally and in writing.
Ability to prepare and submit clear, concise, and accurate reports either orally or in writing.
Ability to work under stress and handle stressful situations, particularly large, complex events.
Ability to meet deadlines.
Ability to use technology effectively including personal computers, email, word processing, spreadsheets, and databases.

Education and Experience:

Bachelor's degree;
Three to five years’ experience in program management, supervision, and recreational programming required; or
Equivalent technical training, education, or experience.
Valid Maryland Driver’s License and an acceptable motor vehicle record. May have no more than four (4) points on driving record while employed in this position.
Pool & Spa Operator certification and license required.
CPR & Advanced First Aid certifications required.
Blood Borne Pathogen certificate required.

Physical and Environmental Conditions:
Work is conducted in a variety of settings, some of which provide comfortable lighting, temperature, and air conditions; however, some areas may expose the employee to occasional minor discomfort from less-than-optimal temperature and air conditions. The position routinely requires lifting or moving moderately heavy items, such as equipment or boxes (up to 40 pounds), as well as extended periods of walking or standing, and may frequently require stooping and bending.

Work environment involves everyday risks or discomforts requiring normal safety precautions typical of offices, meeting rooms, or recreation areas; for example, using safe workplace practices with office or gym equipment, avoiding trips and falls, and observing fire regulations.

Kent County Government provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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