Protocol Officer

Protocol Officer Key Accountabilities

• Supervise the protocol requirements for receiving the Managing Director's guests.
• Accompany and support the Managing Director on his requirements during travels inside and outside the country.
• Coordinate and supervise with relevant stakeholders on events and activities attended by the Managing Director.
• Manage all the travel logistics of the Managing Director and his delegation.
• Organize any planned receptions ensuring the provision of appropriate hospitality.
• Extend the same support to the Managing Director's representatives.
• Coordinate the provision of protocol services between Client and strategic stakeholders to facilitate logistics arrangements for high-level visits and dignitaries.
• Contribute to the improvement of quality and efficient service by applying innovative initiatives to events and protocol management.
• Maintain databases, ensuring details are accurate and updated in a timely manner.
• Prepare any gifts to be presented to the Managing Director's guests; and preserve any gifts received.

Essential Technical and Professional Skills, Knowledge and Qualifications Education / Training

• Bachelor's degree in Tourism, International Relations or equivalent.
• Will be required to attend courses to enhance knowledge and for personal development.

Experience

• At least one (1) year experience in public relations or guest relations.
• Flexible to travel within UAE and internationally.
• Proven experience in managing people particularly suppliers and service providers.

Knowledge / Skills

• Communicate clearly and concisely in both written and verbal forms and be able to listen to and interpret information from others.
• Excellent communication in Arabic and English, both written and verbal.
• Capacity to initiate and to perform without supervision.
• Excellent time management and capable of working to challenging timeframes.
• Problem-solving ability with a clear understanding of protocol and events objectives.
• Flexibility and adaptability to changing situations.
• Ability to see problems as opportunities and manage well under pressure.

Additional / Special Features of the Role

• Ensure compliance with the company's management system and all relevant business processes, procedures, and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure the security and integrity of all data provided, including reporting performance, finance, and customer information, in line with the company's confidentiality and data protection policies.
• Exercise personal duty of care for one's own health, safety, and welfare, and for those affected by work activities, in accordance with organizational HSE responsibilities.
• Ensure compliance with all mandatory training requirements and maintain adherence to these standards throughout employment.
• Report any accidents, incidents, breaches, or potential breaches to the appropriate management or through the established reporting channels.