Quality Analyst

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Overview:

Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
Conduct audits, analyze performance metrics, and identify gaps in service delivery.
Collaborate with vendors and internal teams to implement corrective actions and process improvements.
Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
Prepare quality reports and support continuous improvement initiatives across telecom operations

Responsibilities:

Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
Conduct audits, analyze performance metrics, and identify gaps in service delivery.
Collaborate with vendors and internal teams to implement corrective actions and process improvements.
Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
Prepare quality reports and support continuous improvement initiatives across telecom operations

Requirements:

Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
Conduct audits, analyze performance metrics, and identify gaps in service delivery.
Collaborate with vendors and internal teams to implement corrective actions and process improvements.
Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
Prepare quality reports and support continuous improvement initiatives across telecom operations

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