Quality Assurance Service Clerk

Nature and Variety of Work

This position does offer benefits.

About the Position

The contractor shall perform the services set forth below under the general direction and supervision of the Prince George's County Department of Social Services in the Quality Assurance department (QA). The Quality Assurance department is seeking a qualified professional to fill the position of Quality Assurance Clerk. A Quality Assurance Office Services Clerk is the full performance level of work performing diverse clerical duties which support agency operations and require the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs.

About the Agency

Examples of Work

• Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems.
• Processes and issues permits, licenses, vouchers, exemptions, invoices or other sensitive documents pertinent to agency programs and based on application of regulations and procedures to factual information.
• Responds to inquiries, resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed.
• Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public.
• Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting.
• Assembles and verifies data and compiles information in order to prepare routine statistical and status reports.
• Updates and maintains files, logs, schedules, rosters, spreadsheets and records.
• Composes routine correspondence to provide or request essential information. explain the status of requests and the procedures to be followed.
• Recommends changes in office procedures as necessary to improve office efficiency.
• Uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts.
• May type correspondence, reports, schedules and other material using a keyboard of a personal computer.
• Performs other related duties.

Qualifications

Minimum Qualifications
High school diploma or G.E.D. certificate.

Additional Information

Job Location: 805 Brightseat Rd. Landover, MD 20785

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED

Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.

INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace

General Plan Information: