Quality Auditor

Responsibilities

• Conduct audits & ensure SOP adherence
• Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis)
• Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content)
• Analyze data, identify gaps & drive action plans
• Collaborate with stakeholders to optimize processes
• Maintain QA & training documentation
• Lead and support project-driven initiatives to improve quality and training effectiveness
• Demonstrate strong ownership in end-to-end execution of audits, training, and process improvements

What We’re Looking For

• 1-3 years of QA experience (preferably in call center / e-commerce)
• Strong MS Excel expertise
• Skilled in training delivery & module creation
• Analytical, detail-oriented & independent worker
• Graduate with excellent communication skills
• Knowledge of CSAT, NPS, FCR is a plus
• Open to travel for training/audits
• Certification post-training
• Project-driven mindset with ability to take complete ownership of tasks and deliverables