Quality Manager (OCONUS)

Company Description

Job Description

Overview

*** This position is contingent upon contract award ***

SOS International LLC is seeking a Quality Manager for a $50 million/year operation and maintenance (O&M) and life support services (LSS) contract in the Middle East.

The Quality Manager is responsible for developing, implementing, and maintaining a comprehensive Quality Management System (QMS) to ensure consistent delivery of high-quality O&M and LSS across three geographically dispersed sites. This role ensures compliance with contract requirements, international standards, and client expectations, while driving continuous improvement and risk mitigation.

Essential Job Duties

• Develop, implement, and maintain a QMS aligned with ISO 9001 and other applicable standards.
• Ensure quality policies, procedures, and plans are effectively communicated and followed across all operating locations.
• Conduct regular reviews and updates of the QMS to reflect operational changes and lessons learned.
• Plan and execute internal audits, site inspections, and quality reviews across all three locations.
• Coordinate and support external audits by clients or regulatory bodies.
• Track and close out audit findings, non-conformances, and corrective/preventive actions (CAPAs).
• Define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Analyze trends and performance data to identify areas for improvement.
• Prepare and present quality reports to senior leadership and clients.
• Develop and deliver quality training programs for staff and subcontractors.
• Promote a culture of quality, safety, and continuous improvement throughout the organization.
• Identify quality-related risks and implement mitigation strategies.
• Ensure compliance with contractual, regulatory, and industry standards.
• Support incident investigations and root cause analyses.
• Serve as the primary point of contact for all quality-related matters.
• Collaborate with site managers, operations teams, and client representatives to resolve quality issues.
• Provide input into proposals, contract modifications, and process improvements.

Qualifications

Minimum Requirements

• Bachelor’s degree in Quality Management, Engineering, Facilities Management, or a related field.
• Minimum five (5) years of experience in quality management for large-scale O&M or LSS contracts.
• Experience working in the Middle East or in austere environments is highly desirable.
• Strong knowledge of ISO 9001 and other relevant quality standards.
• Excellent analytical, communication, and leadership skills.
• Familiarity with U.S. Government contracting requirements is a plus.

Preferred Qualifications

• Certified Quality Auditor (CQA), Six Sigma, or similar certifications preferred.

Additional Information

Work Environment

• Frequent travel between program operating locations.
• Must be able to work in austere environments and adapt to cultural and operational nuances.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.