Quality & Safety Manager - Cargo Terminal

Core Job Responsibilities of a Quality and Safety Manager

1. Policy Development & Compliance

• Develop and enforce quality and safety policies aligned with OSHA, DGCA, IATA, and other relevant regulations.
• Ensure compliance with federal, state, and local safety laws.
• Maintain documentation for audits and inspections.

2. Risk Assessment & Mitigation

• Conduct regular safety audits of cargo handling areas, warehouses, and vehicle fleets.
• Identify hazards (e.g., flammable materials, heavy equipment zones) and recommend control measures.
• Implement corrective actions post-incident or near-miss.

3. Training & Awareness

• Quality and Safety briefing to all the staff
• Organize quality and safety training for warehouse staff, forklift operators, drivers, and contractors.
• Promote a safety-first culture through workshops and visual aids.
• Ensure PPE usage and emergency preparedness.

4. Incident Investigation

• Lead investigations into accidents, injuries, or unsafe practices.
• Prepare detailed reports and root cause analyses.
• Liaise with insurance and legal teams if required.

5. Coordination & Communication

• Collaborate with terminal managers, customs officials, and logistics partners.
• Act as the point of contact for regulatory bodies during inspections.
• Communicate safety updates to senior management.
• Responsibilities Checklist: Covers core duties like policy enforcement, audits, training, and coordination.
• Audit Items: Key areas to inspect such as PPE, fire safety, vehicle checks, and documentation.
• Incident Tracking Log: A table to record incidents, root causes, and corrective actions.
• Tenant Compliance Issues: Common challenges in multi-tenant environments.

KPI’s

• Tenant Safety Compliance Index - Measures how well tenants adhere to park-wide quality and safety standards.
• Quality and Safety Culture Survey Score - Employee feedback on quality and safety practices and culture.
• Incident Cost Reduction - Tracks financial impact of quality and safety improvements.

Qualifications:

• Bachelor’s degree or Diploma in Logistics, Supply Chain, or related field.
• At least 10 years of quality and Safety experience in Airlines, warehouse or logistics operations.
• Strong knowledge of quality and Safety Audit, documentation and safety follow up protocols.