Quality Specialist - Japanese

The Last Mile Analytics & Quality Team in Hyderabad is looking for a Transportation Quality Specialist who will act as first level support for driver and delivery related programs. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Key Job Responsibilities

• Analyze basic case level inputs and identify predictors/causes of business related problems and improve delivery/customer experience by case-level corrections.
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root cause analyses (when needed) within the space subject to availability of data.

Basic Qualifications

• Bachelor's degree.
• Fluency in Japanese. JLPT N3 certification.
• 10-24 months of work experience.
• Good communication skills - should be able to facilitate flow of translated information (Japanese to English and vice versa) between teams internal/external.
• Proficiency in Excel (pivot tables, VLOOKUP).
• Demonstrated ability to work in a team in a very dynamic environment.

Preferred Qualifications

• Analyze basic case level inputs and identify predictors/causes of business related problems and improve delivery/customer experience by case-level corrections.
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root cause analyses (when needed) within the space subject to availability of data.
• Logistics background and lean/six sigma training is a plus.
• Basics in SQL.

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