Receptionist

Job Description

The Receptionist is the first point of contact for customers and plays a key role in ensuring a welcoming and seamless experience at the flower shop. This role involves handling customer inquiries, managing orders, coordinating with florists, and ensuring smooth daily operations.

Key Responsibilities

• Greet customers warmly and provide assistance with product inquiries.
• Answer phone calls, WhatsApp messages, and online inquiries professionally.
• Process orders (in-store, phone, and online) and coordinate with florists for preparation.
• Manage the booking schedule for bouquets, events, and deliveries.
• Handle payments (cash, card, and online) and issue receipts.
• Maintain front-desk cleanliness and ensure displays look appealing.
• Update inventory levels for wrapping materials, ribbons, cards, and small items.
• Assist with basic administrative tasks such as filing, customer records, and daily reports.
• Coordinate with delivery drivers to ensure timely dispatch of orders.
• Support the team during peak seasons, events, and special occasions.

Requirements

• Previous experience in customer service or reception (preferably retail or F&B).
• Strong communication skills in English; Arabic is an advantage.
• Basic computer skills (POS system, WhatsApp Business, email).
• Friendly, organized, and able to multitask in a busy environment.
• Positive attitude and willingness to learn about flowers and shop products.

Working Hours

• Full-time, shift-based depending on shop operating hours.

Job Type: Full-time