Receptionist - Clinical Trials

Position Summary

We are seeking a dedicated and organized Medical Receptionist to serve as the first point of contact for patients, clinical staff, and study teams in a fast-paced clinical research setting. The ideal candidate will play a vital role in both administrative and patient-facing functions, supporting clinical trial recruitment, patient scheduling, and front desk operations. Your contribution will ensure smooth workflow and a welcoming environment for study participants and visitors.

Essential Responsibilities

• Answer and route clinic calls promptly; monitor call queues and respond professionally
• Provide accurate study information to patients, including compensation details, visit schedules, lab requirements, and medication information
• Schedule and reschedule patient visits per clinical trial protocols and availability, accommodating patient preferences
• Register new patients, verify information, and guide them to the appropriate clinical team members
• Perform data entry related to patient intake, appointment scheduling, and protocol documentation
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative office tasks including mail distribution, fax handling, and supply organization
• Support the Clinic Supervisor and clinical staff with additional administrative duties as needed

Knowledge, Skills, and Abilities

• High school diploma or equivalent (required)
• Prior experience in a medical office or clinical setting preferred
• Familiarity with basic medical terminology and clinical trial operations a plus
• Excellent customer service skills with a professional, friendly, and calm demeanor
• Strong multitasking, organizational, and problem-solving skills
• Ability to prioritize tasks under pressure while remaining flexible and composed
• Excellent verbal and written communication skills
• Comfortable working both independently and as part of a collaborative, team-oriented environment
• Proficient in using computers for scheduling, data entry, and communications

Preferred Qualifications

• Experience supporting clinical trials or working in a research environment
• Ability to present study information clearly and professionally to a variety of stakeholders
• Flexibility to adapt to changing schedules, patient needs, and trial requirements

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical receptionist: 3 years (Required)
• Clinical research: 1 year (Required)

Location:

• Chandler, AZ 85224 (Required)

Ability to Commute:

• Chandler, AZ 85224 (Required)

Work Location: In person

Job Types: Full-time, Part-time, Contract

Pay: $17.00 - $19.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person