Receptionist (Inpatient), Service Line - Children's Hospital

Entity

Aga Khan University Hospital

Location

Karachi, Pakistan

Introduction

The Service Line - Children’s Hospital is committed to providing state-of-the-art clinical services to children. It imparts high quality undergraduate and postgraduate training as well. It consists of a group of dedicated full-time and part-time faculty. Besides the outpatient clinics, the inpatient set-up consists of 122 beds, including 24 beds NICU, 8 beds PICU, 4 beds CICU, 16 beds SCU and sub-specialty areas for Paediatric Neurology, Cardiology, Surgery etc. along with round the clock fully trained paediatric medical and nursing staff.

Responsibilities

You will be responsible to:

• greet patients and other customers in a polite, prompt, helpful manner and provide required support
• ensure timely communication as per the requirements using the technology currently in use
• place meal orders for patients as per the physicians’ orders
• coordinate with the Bed Management and Admission departments regarding referral/transfer arrangements of patients as per the requirements
• manage receipt of payments through cash, debit/credit cards and cheques
• maintain data and keep records of all necessary documents as per institutional guidelines
• provide administrative support to the unit, including to maintain the tidiness and cleanliness of the entire unit
• ensure availability of all necessary forms and other stationary in the unit
• provide assistance to the supervisor in the quality audits and keeping ward manuals and records updated
• act as a unit coordinator whenever assigned by the supervisor.
  
  

Requirements

You should have:

• a Bachelor’s degree
• at least one year of experience, preferably of handling front desk or looking after customer services
• excellent interpersonal skills and be customer-oriented
• knowledge and proficiency in basic computer applications such as Microsoft Office
• ability to multi-task and work effectively in teams as well as independently in a fast-paced, professional environment
• ability to handle stressful situations and meet stringent deadlines
• good problem-solving, creative and critical thinking skills
• willingness to work in COVID wards and critical patient care areas
• willingness to work in all shifts, including mornings, evenings and nights.
  
  

To Apply

You should send your detailed CV by email to human.resources@aku.edu and mention 10042378 in the subject line.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by April 28, 2021