Receptionist / Legal Intake Specialist

Intake Specialist Job Description

Mastagni Holstedt, A.P.C. is actively hiring for a Receptionist/Legal Intake Specialist to join our team in Sacramento, CA. The position requires acting as the Receptionist and assisting our Intakes Department, with reception being the main responsibility.

As a Receptionist, you will screen incoming calls and direct them to the appropriate Department/staff. The Receptionist also assists our Workers’ Compensation Department in preparing some legal documents and creating new client profiles in our databases/filing system. The Intake Specialist/Receptionist position is crucial as it is the first contact clients have with our firm. Intakes involves gathering information from potential clients to help attorneys determine if the case meets our case criteria. The Intake Specialist handles initial calls with clients in matters related to Civil Litigation and Workers’ Compensation.

This is an entry-level position. Our ideal candidate will have a passion for helping potential clients and at minimum one year of customer service experience evidencing strong communication, time-management, and organizational skills. Strong problem solving skills required. The candidate must posses a strong ability to write clearly and concisely and must be proficient in Microsoft Office Suite.

About our Firm:

For decades, Mastagni Holstedt, APC has served clients throughout California in matters related to civil litigation, automobile accidents, medical malpractice, workers’ compensation, criminal defense, and labor and employment, among other areas. We primarily represent law enforcement unions and members, along with firefighters/firefighter unions and public employees.

Experience:

· Customer service: 1 year (required).

Minimum Requirements:

· Resume and skills described above.

Qualifications:

• Handle a large volume of incoming calls, including screening and directing calls to appropriate departments/staff. Update call logs.
• Navigate client databases to find information needed to direct calls.
• Greet walk-ins.
• May assist attorneys with administrative tasks related to opening new files, data entry, maintaining databases, filing legal documents etc.
• May sort and direct mail.
• Conduct prospective client interviews to gather case and contact information and recognize types of matters involved and best forms/questions to use.
• Write clear concise summaries of the prospective client interview and route to attorneys for review in a timely fashion.
• Track intake status using a database for timely follow-up.
• Prepare non-representation letters as directed.

Pay: $20.00/hour

Benefits:

• Paid time off and paid sick leave
• Paid holidays
• Collaborative work environment
• Casual dress Fridays
• Free parking in Downtown Sacramento
• Health, Dental, Vision, and Life Insurance
• 401(k)

Work Location: In-person

Schedule: Monday through Friday, 8-hour shift/day, 40 hours per week.

Equal Opportunity Employment:

Mastagni Holstedt, APC ensures equal opportunities for all applicants and employees, regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person