Receptionist & Sales Coordinator

Job Summary The Receptionist & Sales Coordinator is responsible for providing exceptional customer service to all clients and visitors while supporting sales activities related to memberships and renewals. This role ensures a professional, welcoming front desk experience and contributes to achieving the center's enrollment and retention goals.

Position Type Full-time position (5 days per week). Fixed day off: Friday. Second day off: One weekday (as assigned). Working hours: 1:00 PM - 9:00 PM. Summer flexibility: Working hours may vary based on seasonal demand.

Report to: Office Manager

Front Desk Duties

• Greet and welcome all visitors, parents, and members with a friendly and professional attitude.
• Answer incoming calls and respond to customer inquiries promptly and accurately.
• Direct calls and messages to the appropriate staff or department.
• Maintain a clean, organized, and welcoming front desk area at all times.
• Manage class schedules, attendance updates, and appointment confirmations.
• Handle daily administrative tasks such as filing, data entry, and preparing basic reports.
• Coordinate with instructors and operations staff to ensure smooth daily operations.

Sales & Customer Service

• Promote and sell memberships, packages, and renewals to new and existing clients.
• Provide information about available programs, pricing, promotions, and class schedules.
• Follow up with potential leads and assist walk-in customers to convert inquiries into enrollments.
• Track and record customer payments, receipts, and sales transactions accurately.
• Maintain updated customer records in the system.
• Support marketing campaigns and in-center promotions to drive sales and customer retention.
• Handle customer feedback and elevate concerns to the Center Manager when necessary.

Administrative & Coordination Support

• Manage incoming and outgoing mail, deliveries, and correspondence.
• Maintain inventory of front desk materials, forms, and promotional brochures.
• Assist with preparing simple weekly reports on enrollments, renewals, and inquiries.
• Uphold confidentiality and follow company policies and procedures.

Qualifications

• High school diploma or equivalent (Diploma or Bachelor's degree preferred).
• 1-2 years of experience in customer service, reception, and sales.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a positive, service-oriented attitude.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Proficiency in using computer systems.
• Professional appearance and behavior appropriate for a client-facing position.

What We Offer

• Annual salary increase based on performance.
• Biannual performance bonus (twice per year).
• Performance-based incentives and sales commissions.
• Supportive, family-oriented, and team-driven work environment.
• Training and development opportunities.
• Potential for career growth within the organization.