Regional Head of Customer Solutions & Delivery - Asia Pacific

Overview

Recognised as one of the world's original and most established Fintech organisations, headquartered in Kerry, Southwest Ireland, Fexco operates in 29 countries across Europe, the Middle East, Asia-Pacific, North America and Latin America and we are growing! We pride ourselves in delivering an exceptional experience for each of our customers.

Fexco Payments & FX is seeking a Regional Head of Customer Solutions & Delivery to lead the implementation of innovative payment solutions across Asia Pacific. This is a senior, customer-facing role that blends payments expertise, solution design, and commercial acumen to deliver scalable, compliant, and revenue-driven integrations for global partners.

You will own the full delivery lifecycle, from pre-sales discovery to post-launch optimization, ensuring every deployment drives commercial impact. Acting as a trusted advisor, you'll design tailored solutions, solve complex challenges, and collaborate across internal and external teams to deliver excellence.

This role is a permanent, full-time position with the opportunity to work remotely or hybrid within Singapore. Willingness to travel internationally is required.

Role Purpose

Lead end-to-end delivery of complex payment solutions, spanning cross-border, and emerging payment flows, turning every deployment into maximum revenue impact. This role ensures delivery excellence as a strategic enabler, aligning regional needs with global frameworks and driving adoption across retail, hospitality, travel, and eCommerce sectors.

You will work closely with centralized teams (Business Operations, Client Currency Solutions, Revenue Maximisation) to ensure scale, efficiency, and best-in-class standards.

Key Responsibilities

Leadership & Governance

• Drive regional delivery strategy and execution, ensuring faster time-to-revenue and account penetration.
• Act as the primary point of contact for customer delivery, managing expectations and ensuring projects meet agreed scope, timelines, and budgets.
• Champion continuous improvement and knowledge sharing to build a high-performance culture.

Pre-Sales & Solution Design

• Partner with Commercial teams to lead discovery workshops, understand client payment ecosystems, and scope requirements.
• Validate business cases, review contracts, providing technical and operational input.
• Define solution architecture, integration points, and compliance requirements.

Implementation & Go-Live

• Lead technical onboarding, UAT, and end-to-end project execution.
• Coordinate testing, manage environments, and provide Level 2 support during rollout.
• Deliver training and support go-live comms in partnership with Sales and Marketing.

Post-Launch Optimization

• Monitor transaction flows and integration performance, identifying opportunities for improvement.
• Produce post-implementation reviews and lessons learned.

Ongoing Support & Strategic Growth

• Provide technical and operational support for live partners.
• Support KAMs with insights for QBRs and strategic initiatives to expand payment volumes.
• Manage incidents and lead projects to unlock new payment flows or integrations.

Qualifications & Experience

• 5+ years in payments with proven delivery leadership experience.
• Strong knowledge of acquiring systems, card schemes, wallets and alternative payment methods.
• Exceptional problem-solving, communication, and stakeholder management skills.
• Bachelor's degree in IT, Computer Science, or related field.
• PMP/PRINCE2 certification preferred.

Competencies & Travel

• Customer-centric mindset with strong commercial acumen.
• Ability to manage multiple projects under tight timelines.
• Skilled in leveraging AI tools (e.g., CoPilot) for delivery efficiency.
• Flexible approach to working across time zones; international travel required.