Regional Manager

This position supports Asset Management and the Executive Director or their designee in the comprehensive management of Authority properties, concentrating on overall property management functions (maintenance and upkeep, environmental systems, grounds, and fiscal administration). As needed, position assists in all department activities.

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Supports all Authority departments in position’s capacity.
• Manages property portfolio to achieve overall NHA quality, occupancy, cost and revenue goals. Provides overall portfolio analysis and risk mitigation activities to the Executive Director or their designee.
• Manages overall property functions for Authority properties to include maintenance and upkeep of all buildings, environmental systems and grounds, and total financial administration. Partners with internal and external resources to maintain high levels of property performance and standards.
• Obtains timely reports from property management operations, constructions activities, and develops watch list for each site to ensure compliance with NHA operational goals. Analyzes data for quality and sufficiency, conducts quarterly evaluations of the entire portfolio, prepares recommendations for internal watch-list, and prioritizes actions.
• Reviews and approves detailed goals for each property. Ensures property level goals support overall NHA portfolio goals.
• Ensures all housing communities are maintained and managed in compliance with prescribed health and safety conditions. Ensures exterior and grounds of properties are visually attractive and safe.
• Directs, supervises, and leads property management staff. Maintains performance standards. Oversees time and attendance of direct reports and addresses performance concerns. Trains and coaches property management staff and develops performance standards with subordinates to reach, or exceed, standards on a continuous basis. Initiates any corrective steps to modify or correct performance problems.
• Maintains positive management/resident relations through the resident association officers and members. Meets regularly with property managers, resident association and members to determine community needs, concerns, etc. and addresses any pertinent concerns in a timely manner.
• Ensures the development and maintenance of consistent inspection schedules for the community facilities and grounds with each property manager maintenance superintendent. Helps identify improvement areas and provides assistance in developing measurable plans of action for accomplishing the work. Exercises prudence in budget planning in accordance with Asset Based Budgeting and administration.
• Oversees the continued monitoring of unit interior inspections to ensure adherence to an annualized schedule that complies with established NHA policies and procedures.
• Trains and mentors on-site staff to follow established Authority policies and procedures when dealing with unit residents. Ensures policies and procedures comply with legal precedent and cases vis-à-vis residents and violations of lease terms and provisions.
• Monitors availability of specialized maintenance services or contractor-provided services to decrease maintenance wait time and increase unit turnaround. Maintains a vacancy preparation / control schedule that complies with NHA established unit turnaround time. Uses needs assessment and budget availability to maximize maintenance dollars.
• Oversees the development of site operating budgets in conjunction with each property manager for review by the Chief Financial Officer and Chief Operating Officer. Monitors the actual versus budgeted expenditures for all sites on a monthly basis to ensure prudent budgetary control.
• Ensures that all property sites meet established PHAS indicators.
• Performs other related duties as assigned.

Education and/or Experience

A bachelor’s degree in Business, Accounting, Real Estate, Finance with at least 10+ years experience in housing authority, private real estate asset management, or multi-family housing experience, or any equivalent combination of education and experience. Advanced degree strongly preferred. Must have experience in Asset Management, portfolio management, and project management. Background in community development is highly desirable.