Regional Manager EEG Technicians

Job Overview:

The Regional Tech Manager will oversee EEG Technicians in their assigned region. The Regional Tech Manager is responsible for the hiring, supervision, ongoing training and development of assigned EEG Technicians. Also responsible for traveling with EEG Technicians to patients homes, observing the Technicians technical skills, customer service skills and overall acumen in setting up or disconnecting a patient. Responsible for dealing with escalated patient issues. Also responsible for performing EEG set ups and disconnects when business needs dictate.

Primary Job Responsibilities:

• Responsible for the hiring, training, development and mentorship of all EEG technicians in assigned region
• Overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies
• Travel with EEG Technicians and observe set ups and disconnects. Provide ongoing training and coaching to Technicians to improve technical skills and communication skills
• Will perform set ups and disconnects from time to time to meet patient volume spikes or to assist when staffing shortages exist
• Recommend and coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency
• Oversee various personnel actions including, but not limited to, hiring, performance evaluation, coaching and counseling
• Demonstrate a high level of flexibility to ensure patient needs are met
• Effectively interact with patients, families, physicians and other healthcare workers
• Work within the scope of the American Society of EEG Technology guidelines while ensuring compliance with regulatory standards
• Handle escalated patient issues
• Must adhere to HIPAA regulations and Company Confidentiality and Code of Conduct
• Must adhere to False Claims Whistleblower Rights, Stark Law and Anti-Kickback regulations
• Perform other duties as assigned

Education/Experience:

• High school diploma or equivalent is required; Bachelors Degree preferred
• Minimum of 5 years experience in EEG clinical setting
• Minimum of 2 years of previous supervisory experience in a clinical setting

Qualifications:

• Ability to manage multiple projects and tasks with competing priorities
• Available to travel overnight, up to 50% to remote sites as needed
• Superior patient and customer service skills
• Proficiency in Microsoft Office Applications, including Word and Excel
• Excellent oral and written communication skills
• Proven ability to hire, train and mentor a team
• Outstanding data and analytical skills
• Ability to work in a fast-paced, rapidly changing environment
• Ability to multi-task and manage multiple priorities simultaneously
• Able to work independently with minimal supervision
• Ability to react calmly in emergency situations and make appropriate and timely decisions

Required Licenses/Certifications:

• CPR certified
• Current driver license with valid insurance

Physical Requirements:

• Ability to sit and stand for extended periods of time
• Frequent use of fingers and hands
• Reaching with hands and arms
• Talking and hearing
• Ability to travel by automobile and airplane
• Visual acuity both near and far

Mental Requirements:

• Read, evaluate and interpret data
• Perform mathematical functions
• Data entry

Work Environment:

• Standard office environment and patients homes

Hazards:

• None