We are seeking an experienced and dynamic Relationship Manager to take ownership of a portfolio of our processing clients. This pivotal role is responsible for driving revenue growth, enhancing client satisfaction, and achieving key performance targets.

Key Responsibilities:

• Client Liaison: Serve as the primary point of contact for processing clients, ensuring seamless communication and coordination between the customer and the company. You will be the trusted advisor, fostering strong relationships to increase customer loyalty and satisfaction.
• Client Advocacy: Actively engage with clients through regular communication and on-site visits. You will coordinate internal teams i.e.. CSE, delivery management & other relevant departments to resolve any issues swiftly and effectively, ensuring that customer needs are met in a timely manner.
• Account Management: Develop deep relationships across various levels within each client organization, ensuring comprehensive understanding and alignment with client needs. Maintain detailed profiles of customer organizations and environments in Salesforce, ensuring up-to-date information for strategic decision-making.
• Revenue & Cross-Sell Responsibility: Drive revenue targets for your assigned accounts, with a focus on identifying and executing cross-sell opportunities to expand the business relationship. Develop cross sell opportunities by closely working with the solutions design team.
• Implementation & Transition Support: Oversee the customer relationship during the implementation of enhancements and transition phases, providing expert guidance and ensuring a smooth process working in close coordination with the deliver management team.
• Consultancy & Training: Provide clients with the necessary support, consultancy, and training to maximize their use of our services, positioning yourself as a valuable resource for their success.
• Industry Interface: Manage relationships with key industry players, including Visa and MasterCard, ensuring alignment and leveraging these partnerships for mutual benefit.
• Business Development Support: Collaborate with the Business Development team during the sales process, offering consultancy and insights to secure new business opportunities.

Education/Certifications:

• Bachelor’s degree in Banking and Finance or equivalence

Knowledge/Skills/Attributes:

• Proven ability to achieve revenue targets from assigned accounts and consistently meet deadlines.
• Comprehensive understanding of company business processes, products, and services, along with reasonable knowledge of Visa and MasterCard regulations and offerings.
• Strong grasp of the payment industry, with a focus on current trends and future developments.
• Capable of working effectively both independently and as part of a team.
• Highly presentable with exceptional presentation skills, able to convey complex information clearly and persuasively.
• Adept at interacting with customers at all organizational levels, fostering strong relationships and trust.
• Skilled in resolving customer issues by collaborating with internal teams like CSE and delivery management and leveraging company resources.
• Proven ability to manage customer expectations and maintain high levels of customer satisfaction.
• Innovative mindset with the ability to develop new working methods and contribute to optimizing company performance.
• Strong sales and commercial acumen, with the ability to identify and capitalize on cross ell/up sell business opportunities.