Remote Operations Administrator

Job Title: Remote Operations Administrator (Delivery Service Provider)

Responsibilities

• Monitor and respond to driver messages in WhatsApp throughout the shift
• Coordinate with station staff with regards to packages
• Track missing, damaged, or undelivered packages
• Update daily spreadsheets (rescues, attendance, compliance)
• Follow up with drivers on reattempts and delivery issues
• Maintain logs for late arrivals, no-shows, and compliance violations
• Report urgent issues to the Ops Manager
• Support daily dispatch requirements and create end-of-day summaries
• Assist with onboarding documents and admin tasks

Requirements

• Fluent English (written and spoken)
• Strong typing speed
• Excellent attention to detail
• Good with spreadsheets (Google Sheets / Excel)
• Able to work EST hours
• Quiet work environment + stable internet
• Experience in customer service or operations preferred

Job Type: Full-time

Pay: E£20,000.00 - E£25,000.00 per month