Remote Operations Center Manager

At NAES, you’ll find engaging and challenging career opportunities in the power generation, renewable energy and industrial construction industry. At every level of the company, we share a common goal: To instill confidence in our clients through our steadfast commitment to safety, integrity and quality of work.

As the largest independent operator of power facilities in the industry, we’ve come to be viewed as an employer of choice. We strive to attract and retain employees by offering competitive compensation, a comprehensive benefits package (including retirement) and promotional opportunities.

Job Overview

NAES is seeking an experienced individual for a Remote Operations Center (ROC) Manager position for our Performance, Diagnostics, and Operations Center (PDOC).

Our Performance, Diagnostic, and Operations Center (PDOC) monitors and diagnoses early failure modes to prevent further propagation, thus preventing higher costs of repairs, increase revenue loss, and unplanned outages. The PDOC will also perform selected remote operations of power generation and production facilities, including renewables. The role is a critical component of the Operations & Maintenance (O&M) team that is responsible for the reliability of our power generation fleet including leadership in the areas of condition-based maintenance through predictive analytics and collaboration with product and service Subject Matter Experts (SMEs) to facilitate response directives.

Job Responsibilities

The Remote Operations Center (ROC) Manager is responsible for overseeing the centralized monitoring, control, and optimization of power generation assets across the fleet. This role ensures reliable, efficient, and compliant operation of facilities through 24/7 real-time oversight, operational coordination, and data-driven decision-making. This position will lead the team that is responsible to monitor and operate thermal and renewable power generation and production assets. The team will utilize predictive tools to analyze equipment performance and evaluate trends to develop actionable recommendations to site operations.

Responsibilities include the following; however, other duties may be assigned as needed.

• Lead, manage, and develop a team of Remote Operations Center Operators responsible for real-time monitoring and control of multiple generation facilities
• Ensure safe, compliant, and efficient operation of assets in accordance with NERC, OSHA, and environmental regulations
• Oversee daily operational performance, alarms, and events—providing timely direction to field operators or plant personnel as needed
• Develop and maintain standard operating procedures, escalation protocols, and communication frameworks between the ROC and site teams
• Analyze operational data to identify trends, performance deviations, and opportunities for optimization
• Coordinate with maintenance, engineering, and IT/OT teams to support plant reliability and cybersecurity initiatives
• Implement continuous improvement initiatives to enhance ROC efficiency, situational awareness, and automation capabilities
• Manage staffing schedules to ensure continuous 24/7 coverage and operational readiness
• Provide training, mentoring, and performance feedback to ROC staff
• Support event investigations, root cause analyses, and corrective action tracking
• Participate in budget planning, capital project reviews, and operational readiness for new or acquired facilities
• Recruit, develop, and train the PDOC team
• Manage and coach team members to meet objectives and goals
• Oversee the implementation of predictive models and algorithms
• Establish and maintain monitoring plan for health of the contracted facilities
• Oversee investigation to evaluate and develop corrective actions to address adverse trends
• Oversee remote monitoring and operations of thermal performance of facility systems and prepare reports

Working Relationships

This role reports to the VP Group Controller and will work collaboratively with various individuals at the corporate office in Issaquah and strategic business units.

Compensation

The initial compensation will range from $133,500 - $153,500.

Required Skills / Knowledge

• Experience with SCADA, DCS, or other industrial control systems
• Demonstrated understanding of generation technologies (e.g., natural gas, combined cycle, solar, wind, battery storage)
• Functional understanding of operating in a medium impact NERC/CIP environment
• A thorough demonstrated understanding of power plant and production operations, including a working knowledge of the O&M function
• Working knowledge of CMMS (e.g., Maximo, SAP PM) and digital asset management systems
• A strong understanding and commitment to Quality Management Systems and Programs
• A thorough, demonstrated knowledge of energy facility operations, O&M contracts, and management methods are necessary to control and improve the business
• Understanding of budgets, bid proposals, contract evaluation, and basic accounting principles, plant economics, and power pool and energy market operations
• Analyze and interpret data to make sound professional judgements and recommendations
• Ability to manage and motivate teams

Experience

• Bachelor’s degree in engineering, Power Generation Technology, or a related technical discipline required (or equivalent experience)
• Minimum of 7 years of experience in power plant operations, control room management, or system operations; at least 3 years in a supervisory or management role
• Prior experience in a Remote Operations Center or Fleet Operations environment
• Experience with renewables integration or hybrid energy systems (e.g., solar + storage)

Education Requirements

• Bachelor’s in engineering or commensurate experience overseeing production facilities

Physical Requirements

• Office based
• Position may require on-call availability and occasional travel to generation sites
• Work is performed in a control room and office environment, with extended periods of computer-based monitoring
• May involve rotating schedules to support 24/7 operations as needed
• Limited travel may be required to meet with Facility Managers, Owner Representatives and for Corporate and Industry meetings and events

Fit for Duty

All employees will participate in the Fitness for Duty Program. This program includes a post-offer physical examination and drug screening and post-employment random drug screening. There are extensive smoking restrictions in and around the facility.

NAES Safe

Safety is a core value of NAES and as a condition of employment, all employees are expected to be mentally alert and work safely at all times. Additionally, employees are required to adhere to all safety warnings and posted safety signs whenever on company property. Furthermore, employees must follow all NAES safety rules and procedures. Effectiveness in carrying out this responsibility is part of the evaluation of each employee’s performance.

About NAES

At NAES, you’ll find engaging and challenging career opportunities in the power generation, renewable energy and industrial construction industry. At every level of the company, we share a common goal: To instill confidence in our clients through our steadfast commitment to safety, integrity and quality of work.

NAES is committed to a diverse and inclusive workplace. It is the practice of NAES to seek employees of the highest quality and to select individuals on the basis of merit and competence, without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, military status or affiliation protected under USERRA, or any other basis of discrimination prohibited by applicable local, state and federal law.

Experience

Preferred

• Experience with SCADA, DCS, or other industrial control systems
• Demonstrated understanding of generation technologies (e.g., natural gas, combined cycle, solar, wind, battery storage)
• Functional understanding of operating in a medium impact NERC/CIP environment
• A thorough demonstrated understanding of power plant and production operations, including a working knowledge of the O&M function
• Working knowledge of CMMS (e.g., Maximo, SAP PM) and digital asset management systems
• A strong understanding and commitment to Quality Management Systems and Programs
• A thorough, demonstrated knowledge of energy facility operations, O&M contracts, and management methods are necessary to control and improve the business
• Understanding of budgets, bid proposals, contract evaluation, and basic accounting principles, plant economics, and power pool and energy market operations

Skills

Preferred

• Control Room Operations
• Safety Policies and Procedures
• Safety Plan Creation/Maintenance
• O&M - Operations & Maintenance
• Quality Controls
• CMMS
• Power Plant Fundamentals
• Power Plant Operations
• SCADA
• Verbal and Written Communications

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Functional Expert: Considered a thought leader on a subject
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.