Reservation Agent

• Respond promptly to phone calls, emails, chats, and online booking requests.
• Provide clear and accurate information about availability, pricing, policies, and services.
• Assist clients with modifications, cancellations, and special requests.
• Enter reservation details accurately into the reservation or CRM system.
• Verify payment information, apply promotions, and follow company protocols for deposits and guarantees.
• Review bookings daily for accuracy and follow up on incomplete or pending reservations.
• Up-sell and cross-sell services or upgrades to optimize revenue.
• Promote relevant packages, offers, and loyalty programs.
• Meet or exceed individual and team sales targets.
• Prepare daily reports on reservations, occupancy/availability, or sales performance as required.
• Maintain knowledge of company policies, events, pricing updates, and system changes.
• High school diploma or equivalent required; college coursework in hospitality, business, or related fields preferred.

Qualifications

• Previous customer service or reservations experience
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Proficiency with reservation systems, MS Office.
• Strong problem-solving and customer service orientation.
• Ability to work in shifts, including weekends and holidays, depending on business requirements.

Job Type: Full-time