Reservations Agent, One & Only One Za abeel

Provide comprehensive and quality customer care by applying technical knowledge and procedures about room reservation when servicing internal and external guest queries.

Answer every call with confidence, in a polite and friendly manner which is in accordance with Forbes standards.

Sells effectively while on a call using upselling and cross-selling techniques that will generate revenue.

Reply to email inquiries accurately regarding availability, rates, and services.

Process booking requests from direct guests and non-contracted travel agencies based on the current availability and rate structure of the rooms or restaurants.

Process booking requests from groups, corporate and wholesale contracted travel partners which is aligned on their exclusive contract and selling strategies.

Process VIP bookings from Executive office.