Resident Engineer (Enterprise Solutions)

We’re Hiring – Resident Engineer (Enterprise Solutions)

Location: Lahore
Monthly Package: PKR 90,000
Domain: Enterprise Solutions

Job Responsibilities:
Act as the primary point of contact for corporate/enterprise clients
Handle escalated issues & provide quick, tailored solutions
Coordinate with internal teams (Sales, Technical, Finance)
Maintain accurate documentation & reports of client interactions
Monitor Service Levels (SLAs & KPIs)
Identify gaps and suggest process improvements

Required Skills:
✔ Excellent communication (verbal & written)
✔ Strong problem-solving & conflict resolution ability
✔ Customer-focused & professional mindset
✔ Ability to multitask in a fast-paced environment
✔ Team collaboration & coordination

Qualification & Experience:
Bachelor’s Degree in Telecommunications or related field
2–5 years of experience in customer support (B2B preferred)
Experience with enterprise / corporate clients is a plus

Job Type: Full-time

Pay: Rs90,000.00 per month

Work Location: In person