Restaurant Manager

Job description

Key Roles and Responsibilities

1.⁠ ⁠Documentation and Maintenance

⁠ ⁠Maintain and update regulatory requirements of Store and Crew documents.

⁠ ⁠Develop reporting documents for the crew.

⁠ ⁠Prepare store operation formats.

2.⁠ ⁠Store Management and Operations

⁠ ⁠Complete store administration and ensure compliance with regulatory and company policies and procedures.

⁠ ⁠Enforce in-store security and health and safety procedures for the crew and customers as per legal guidelines.

⁠ ⁠Store finance handling and reporting.

⁠ ⁠Maintain all controllable costs to keep operations profitable.

⁠ ⁠Addressing grievances like product complaint / QC complaint / Transit damage etc

3.⁠ ⁠Customer Experience

⁠ ⁠Commit to be customer centric management and ensure high levels of customers’ satisfaction through excellent service.

⁠ ⁠Identify current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements.

⁠ ⁠Resolve customer complaints to satisfactory levels.

⁠ ⁠Delivering exceptional sales services for improved customer satisfaction

⁠ ⁠Maintain outstanding store condition and visual merchandising standards.

⁠ ⁠Maintain outstanding store cleanliness.

⁠ ⁠Create and improve store aesthetics and ambience.

⁠ ⁠Focus on one-minute service.

4.⁠ ⁠Business and Sales Goals

⁠ ⁠Prepare monthly business plan.

⁠ ⁠Create and communicate business targets to crew.

⁠ ⁠Present weekly review of Business.

⁠ ⁠Analyze sales and revenue reports and create P&L report.

⁠ ⁠Analyze consumption trend to create forecasts, Indent vs utilisation

⁠ ⁠Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

⁠ ⁠Developing marketing strategies to raise customers’ pool, expand store traffic and optimize profitability.

⁠ ⁠Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.

⁠ ⁠Propose innovative ideas to increase market share.

⁠ ⁠Product saliency tracking based on profitability across each area.

⁠ ⁠Execute new product launches.

5.⁠ ⁠Crew Management

⁠ ⁠Select, recruit, orient, groom and train employees as per the Company standards.

⁠ ⁠Perform Police verification for new employees.

⁠ ⁠Prepare Salaries, annual appraisals.

⁠ ⁠Maintain crew performance by coaching, counselling, and disciplining employees.

⁠ ⁠Schedule crew, allocate work and communicate performance standards.

⁠ ⁠Conduct personnel performance appraisals to assess training needs and build career paths.

⁠ ⁠Responsible for creating healthy work environment.

⁠ ⁠Communicate Company’s vision, plans, goals, principles, expectations clearly.

⁠ ⁠Communicate regulatory food safety practices and Company standards mentioned in Store Operation Manual.

6.⁠ ⁠Inventory Management

⁠ ⁠Manage and control inventory at all times.

⁠ ⁠Create Aging Stock Analysis

Job Types: Full-time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person