Restaurant Supervisor

Job Description

PRIMARY RESPONSIBILITIES:

• Assisting F&B Manager in the assignment of work; training and supervision of a number of Room Service Waiters/Service Agents to insure prompt, pleasant, and efficient service to guests. Employees are responsible for the appearance and cleanliness of their food service unit.
• Describes and ensures quality of all food items, ingredients, and preparation methods
• Assists in monitoring the procedure and service flows follow the service standard and the food are served properly in a courteous and timely manner.
• Provides recognition, promotes good public relations, and handles complaints, concerns or special requests for guests, clients, and group contacts.
• Supervises and ensures the sufficiency of operating equipment and supplies for service.
• Maintains a daily report of events and complaints, also noting what action was taken.
• Promotes cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operations.
• Selects, trains, evaluates, leads, motivates, coaches, and disciplines all employees in Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation.
• Assists in planning work schedules and assigning food service personnel duties. Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
• Attends daily F&B briefing, and conducts F&B Meeting in the absence of F&B Manager, and all other training sessions and meeting required for the position.
• Performs other tasks as assigned by the F&B Manager.

REPORT LINES & COMMUNICATIONS:

• Reports to the F&B Manager
• Directs and supervises the activities of the room service waiters/service agents.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Bachelor degree in Hotel Management or relevant discipline
• Minimum of 2 years in F & B service experience, preferably in supervisory position
• Good knowledge in the F & B operation and high-end service levels
• Have excellent English communication skills both in written and spoken
• Computer literate
• Pleasant personality with good communication and interpersonal skills