Restaurant/Cafe Supervisor

Job Summary: The Café Supervisor is responsible for overseeing daily café operations, ensuring excellent customer service, maintaining quality standards, and leading the team to create a welcoming environment. They assist in managing staff, inventory, and sales while ensuring the café runs efficiently.

Key Responsibilities:

1. Operations & Customer Service

• Oversee daily café activities, ensuring smooth service.
• Maintain high standards of customer service and satisfaction.
• Handle customer complaints and resolve issues professionally.
• Ensure cleanliness and organization of the café.

2. Staff Management

• Supervise baristas, servers, and other café staff.
• Assist in scheduling shifts and managing attendance.
• Train new employees and ensure adherence to café policies.
• Motivate and support staff to maintain a positive work environment.

3. Inventory & Supplies

• Monitor stock levels of coffee, food, and other supplies.
• Coordinate with store for timely restocking.
• Reduce waste and manage inventory costs efficiently.

4. Sales & Financial Duties

• Assist in cash handling and daily sales reporting.
• Upsell menu items and promote special offers.
• Ensure accurate POS transactions and reconciliation.

5. Compliance & Safety

• Ensure compliance with health and safety regulations.
• Maintain hygiene standards in food preparation and service.
• Adhere to company policies and local regulations.

Requirements:

• Prior experience in a café or hospitality industry (supervisory experience preferred).
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of inventory management and cash handling.

Job Type: Full-time

Pay: From AED3,000.00 per month

Ability to commute/relocate:

• Al-Ayn: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Food & Beverage: 2 years (Required)