Retail Manager

The Retail Manager oversees daily store operations, ensures excellent customer service, drives sales performance, and leads a team to achieve business goals. This role is responsible for maintaining store standards, managing inventory, and creating a positive shopping environment.

Key Responsibilities

Store Operations

• Oversee day to day store activities, ensuring smooth and efficient operations.
• Maintain store cleanliness, merchandising standards, and visual displays.
• Manage opening and closing procedures, cash handling, and compliance with company policies.

Sales & Customer Service

• Drive sales performance through effective strategies and team motivation.
• Monitor KPIs such as sales targets, conversion rates, and average transaction values.
• Resolve customer concerns professionally and ensure a high level of satisfaction.

Team Leadership

• Recruit, train, and supervise staff; schedule team members based on business needs.
• Provide ongoing coaching and performance feedback.
• Promote a positive, customer focused culture.

Inventory Management

• Oversee stock levels, ordering, receiving, and product replenishment.
• Conduct regular inventory counts and minimize shrinkage.
• Coordinate with suppliers and distribution centers.

Reporting & Administration

• Prepare daily, weekly, and monthly sales and performance reports.
• Ensure compliance with health, safety, and company regulations.
• Implement promotional campaigns and track results.

Job Types: Full-time, Permanent