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Role in Guest Service - UAEN
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- Greet and welcome guests in a courteous, professional, and friendly manner.
- Provide information and assistance regarding mall facilities, services, promotions, and events.
- Respond to guest inquiries and resolve complaints or escalate to supervisors when necessary.
- Support in issuing gift cards, vouchers, and other customer-facing services.
- Maintain accurate records of guest interactions, inquiries, and service requests.
- Assist in lost and found procedures, ensuring items are logged, stored, and reported as per policy.
- Monitor customer service desk operations, ensuring tidiness and readiness at all times.
- Coordinate with security, housekeeping, and mall operations teams to address guest concerns.
- Support customer engagement activities, campaigns, and mall events when required.
- Ensure compliance with customer service standards and company policies
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