Rooms Controller

Key Responsibilities

• Manage daily room assignments, pre-registrations, and guest arrivals to ensure seamless check-in processes.
• Coordinate and prepare key packets, guest amenities, and special requests in advance.
• Communicate room status updates with front office, housekeeping, and other departments.
• Monitor and manage out-of-order and out-of-service rooms to optimize availability.
• Review and process reservation modifications, cancellations, and group check-ins.
• Handle guest inquiries, complaints, and special requirements promptly and professionally.
• Collaborate with various departments to ensure accuracy in room allocation and billing.
• Maintain records and ensure accuracy of room inventory and status reports.
• Assist in maintaining brand service standards and guest satisfaction levels.

Skills Set

• Front Office Operations
• Guest Relations and Service Excellence
• Room Allocation and Inventory Management
• Communication and Coordination
• Reservation Management
• Attention to Detail and Problem Solving
• PMS and Hospitality Systems Knowledge

Why Join Us

• Be part of one of Dubai s most iconic luxury resorts renowned for its innovation and world-class service.
• Experience a vibrant, multicultural work environment with strong career development opportunities.
• Competitive compensation package and employee benefits.
• Work with a team dedicated to creating unforgettable guest experiences and lasting memories.