Sales Administrator

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The Role

An experienced and highly competent administrator is required to support a large-scale sales project in Abu Dhabi, launching in the new year. The incumbent will play a pivotal role in supporting the sales team and ensuring the smooth and efficient functioning of the sales department. The Sales Administrator is responsible for handling administrative tasks, coordinating sales activities, and maintaining effective communication between internal teams and external clients.

Key Responsibilities

• Provide general administrative support to the on-site sales department.
• Maintain confidentiality of sensitive information in handling of all documentation and sales process.
• Maintain organized and up-to-date sales records and documentation.
• Prepare and file necessary paperwork related to sales transactions.
• Ensure compliance with company policies and legal requirements.
• Act as a point of contact for customer inquiries and provide timely and accurate information.
• Address customer issues and coordinate resolutions with the sales team.
• Maintain positive relationships with clients through effective communication.
• Generate and analyze sales reports for management review as per required formats.
• Provide insights into sales performance and areas for improvement.
• Facilitate communication between the sales team, other internal departments, and external stakeholders.
• Schedule and organize meetings, conferences, and appointments for the sales team as necessary.
• Assist in preparing sales presentations and materials.
• Attend to walk-in customers and refer to the relevant person/team.
• Ensure that any customer queries/matters are distributed to the appropriate agent in a timely manner
• Prepare contracts in a timely and efficient manner
• Liaise with clients through emails and telephone, responding in a professional and timely manner
• Log all data, accounting, client, etc applying attention to detail and accurate information, in line with process
• Identify and suggest process efficiencies to boost team productivity
• Send and assign leads as per the required process and update the CRM.
• Manage payment collection process of agent deals in line with the appropriate process
• Prepare agent paperwork/files ready for accounts and end of month figures.
• Build good client rapport through day to day liaison, aligned to the Savills brand
• Have a full awareness of the Savills business to pass cross selling opportunities to management / appropriate colleague.
• Work as a team member, sharing knowledge and experience to enhance efficiencies
• Work closely with team members to deliver team goals and objectives
• Attend all Savills launch/hosted events, representing the Savills brand, expanding on the Savills/client relationship

Skills, Knowledge And Experience

• Educated to degree level or equivalent or at least 5 years experience in an administrative role
• Proven experience in sales administration or a similar role
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office Suite and CRM software
• Knowledge of sales processes and customer service principles
• Attention to detail and accuracy in data entry
• Experience in working with in a client and customer facing role
• Real Estate background is desirable, as well as experience in an Accounting or call centre environment
• Microsoft Office suite knowledge and skills