As a Sales Associate, you’ll play a key role in delivering a positive customer experience while supporting daily store operations. You’ll assist with receiving, stocking, and pricing merchandise and help ensure the store is clean, organized, and welcoming to customers.
Essential Duties & Responsibilities
Customer Service:
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Provide a friendly, helpful representation of Ace Hardware.
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Greet customers throughout their visit and thank them upon departure.
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Proactively assist customers in locating items and solving problems.
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Maintain a positive attitude and work collaboratively with customers and team members.
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Respond to pages and calls promptly and courteously.
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Refer any unresolved customer concerns to a manager.
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Demonstrate strong product knowledge and familiarity with store layout.
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Deliver personalized service with the goal of exceeding customer expectations.
Store Operations:
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Contribute to a professional, safe, and positive work environment.
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Assist in receiving and stocking merchandise throughout the store.
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Maintain back stock levels and support inventory control efforts.
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Keep the sales floor, stockroom, and outdoor areas clean and organized.
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Help with end caps, ad merchandise, and product resets.
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Support Department Specialists with tasks like price changes and special orders.
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Ensure store signage is accurate and up to date.
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Operate a forklift if trained and certified.
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Share ideas or concerns regarding merchandising or sales strategies with management.
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Attend and participate in store meetings.
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Maintain a professional appearance and demeanor.
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Perform other duties as assigned.
Education & Experience:
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High school diploma or GED required.
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Retail experience preferred but not required.
Physical Requirements:
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Must be able to stand, walk, climb, and lift up to 25 lbs.